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  1. (800) 742-5877
  2. SPRINT IP 7325M DIALING 800-742-5877 THANKS FOR CALLING UPS THE CALL MAY BE MONITORED OR RECORDED (F) (RECORDING PLAYING) (HOLD FOR A LIVE PERSON QQ) GA (RECORDING HUNG UP) GA
  3.  
  4. Me
  5. pls call again. GA
  6.  
  7. (800) 742-5877
  8. (WHAT ARE WE TRYING TO DO SO THAT I CAN TRY TO GET TO THE RIGHT PERSON OR DEPARTMENT FOR U Q GA)
  9.  
  10. Me
  11. yes, i want to speak with the live person regarding the request full refund due to the failed delivery on time GA
  12.  
  13. (800) 742-5877
  14. (OK THANKS FOR THAT INFORMATION ONE MOMENT PLS) GA (REDIALING) (RECORDING) (I LL TRY TO GET LIVE AGENT) GA
  15.  
  16. Me
  17. (Thanks) GA
  18.  
  19. (800) 742-5877
  20. (EXPLAINING RELAY) (F)
  21.  
  22. Me
  23. Good afternoon, this is Chris Bonsu. This is my third time to contact you regarding the requested refund due to the failed delivery as expected. Are you ready that I can give you the tracking number? GA
  24.  
  25. (800) 742-5877
  26. THIS IS GIRLY GA (LET ME RELAY WHAT I XXX U HAVE SAID) GA YES SIR GA
  27.  
  28. Me
  29. 1Z421570D369184571 GA
  30.  
  31. (800) 742-5877
  32. OK LET ME PULL THIS UP GA AH HA I SEE THIS IS FOR INTERNATIONAL SHIPMENT FROM UNITED STATES TO MEXICO IS THAT CORRECT Q GA
  33.  
  34. Me
  35. Correct, I am calling because UPS did not attempt to deliver my shipment by the guranteed date, so I am here to request for a service refund. GA
  36.  
  37. (800) 742-5877
  38. OK AS I CHEK ON THIS IS FOR INTERNATIONAL SHIPMENT WHAT I AM GOING TO REDIRECT THIS CALL FOR INTERNATIONAL SHIPPING DEPARTMENT AND THEY CAN FURTHER ASSIST WITH UR REIMBURSMENT OK Q GA
  39.  
  40. Me
  41. Thank you. GA
  42.  
  43. (800) 742-5877
  44. I CAN ACTUALLY GIVE U THEIR NUMBER FOR FUTURE REFERENCE S IF U WOULD LIKE BEFORE I TRANSFER U ARE U READY FOR THAT NUMBER Q GA
  45.  
  46. Me
  47. Yes, it would be great. GA
  48.  
  49. (800) 742-5877
  50. 800 782 7892 LET ME CONNECT U NOW GA
  51.  
  52. Me
  53. Got it, thank you. Please go ahead to transfer over there for me. GA
  54.  
  55. (800) 742-5877
  56. HELLO SIR GA
  57.  
  58. Me
  59. Hello, this is Chris Bonsu. GA
  60.  
  61. (800) 742-5877
  62. (TRANSFERING NOW) GA (F) THIS IS VIRGINA HOW MAY I HELP U Q GA
  63.  
  64. Me
  65. Good afternoon, this is Chris Bonsu. I am here to follow up since I already requested the service refund due to the UPS guranteed delivery failed. GA
  66.  
  67. (800) 742-5877
  68. TY MAY I please HAVE THE TRACKING NUMBER Q GA
  69.  
  70. Me
  71. 1Z421570D369184571 GA
  72.  
  73. (800) 742-5877
  74. TY WERE THE SENDER OF THE PACKAGE Q GA
  75.  
  76. Me
  77. Yes, I am the one who send the package. GA
  78.  
  79. (800) 742-5877
  80. TY LET ME VERIFY SOME INFORMATION FOR U GA
  81.  
  82. Me
  83. No problem GA
  84.  
  85. (800) 742-5877
  86. OK SIR OKAY THIS PACKAGE WAS SHIPPED THROUGH THE UPS STORE THEREFORE THE UPS STORE IS THE SHIPPER OF THE PACKAGE WHEN THE PACKAGE ARRIVES LATE ITS THE SHIPPER IN THIS CASE THE UPS STORE THE ONE WHO HAS TO MAKE THE REFUND REQUEST THROUGH THEIR OWN REFUN D REQUEST SYSTEM GA
  87.  
  88. Me
  89. Okay, but why they did transfer me to the international shipping? that's what I am here with you today. GA
  90.  
  91. (800) 742-5877
  92. IM VERY SORRY IM THINKING THE PERSON WHO MAY HAVE BEEN AGENT WHO IS NOT TRAINED FOR INTERNATIONAL PACKAGES GA
  93.  
  94. Me
  95. Okay, please transfer me over to the right department regarding the refund request. GA
  96.  
  97. (800) 742-5877
  98. OK I CALCULATED THE SCHEDULE DELIVERY FOR THIS PACKAGE WAS DECEMBER 30TH BASED ON THE SERVICE LEVEL THAT WAS SELECTED BY THE SHIPPER WHICH WAS UPS WORLDWIDE EXPRESS THE RECIEVER REQUESTED UPS TO HOLD THE PACKAGE FOR PICKUP THE PACKAGE WAS READY ON DELIVERY DATE THE DECEMBER 30TH BUT THE RECIEVER PICKER IT UO UP ONE DAY LATER ON THE 31ST AND THAT IS WHY THE SENDER MAY SEE IT WAS LATE BUT I T HAD BEEN READY ON THE EXPECTED DELIVERY DATE GA
  99.  
  100. Me
  101. Correct, the receiver requested UPS to hold the package due to the failed delivery date, which is suppose to be deliver on DECEMBER 28th. I still demand to request the refund service GA
  102.  
  103. (800) 742-5877
  104. IN THAT CASE U DO NOT LIKE MY RESPONSE U MUST GO THE UPS STORE FOR THEY ARE THE SHIPPER OF THIS PACKAGE AND THEY ARE THE ONES WHO CAN REQUEST A REFUND GA CAN I TELL U SOMETHING ELSE
  105.  
  106. Me
  107. Okay, so I have to go the UPS store to talk with the employee correct? GA
  108.  
  109. (800) 742-5877
  110. SIR Q GA CORRECT JUST SO LET U KNOW THE PACKAGE WAS NOT LATE THE PACKAGE WAS SHIPPED ON THE 28TH AND THE XXX XXX SHIPPED ON THE 26TH AND THEREFORE IT WAS SUPPOSED TO BE DELIVERED ON THE 30TH AND IT WAS READY ON THE 30TH GA THE PACKAGE WASNT LATE GA
  111.  
  112. Me
  113. Nope, I paid 2-day businesses shipping since it already arrived in Mexico City on 28th; however, it is failed to deliver on time even the receiver could not pick it up on 28th. Therefore, the package is deliver at not on-time. GA *not deliver on time. GA
  114.  
  115. (800) 742-5877
  116. NO SIR WE DONT HAVE SERVICE 2 DAY FOR THAT DESTINATION IM SORRY THE UPS STORE TOLD U DIFFERENT GA PLEASE WRITE THE FOLLOWING IF U WANT I CAN GIVE U PHONE NUMBER FOR THE CORPORATE OFFICE FOR THE UPS STORE AND U CAN FILE COMPLAINT GA
  117.  
  118. Me
  119. It does not make sense, and I am still demand to get at least partial refund for the failed guarantee date. GA
  120.  
  121. (800) 742-5877
  122. THERE WAS NO SERVICE FAILURE GA WOULD U LIKE TO HAVE THE CORPORATE NUMBER FOR THE UPS STORE Q GA
  123.  
  124. Me
  125. why did they hold the package in Mexico City until Monday? I am demand to speak with your supervisor regarding this issue. GA
  126.  
  127. (800) 742-5877
  128. IF U NEED TO SEND THIS TO SUPERVISOR I MAY SUGGEST IF U NEED TO ESCALATE I WOULD SUGGEST IT TO TO UPS STORE CORPORATE FOR THEY ARE ONES WHO TOLD UI XXX U THE WRONG DATE I CAN STILL give U THAT PHONE NUMBER Q GA
  129.  
  130. Me
  131. No, I would like to speak with your supervisor right now. GA
  132.  
  133. (800) 742-5877
  134. EVEN THOUGH THIS PACKAGE WAS NOT A SATURDAY DELIVERY PACKAGE GA MAY I HAVE THE BEST NUMBER TO CONTACT U Q GA
  135.  
  136. Me
  137. No, let me talk with your supervisor right now. I am really piss off right now. GA
  138.  
  139. (800) 742-5877
  140. THE REASON FOR I NEED UR NUMBER IS TO HELP CREATE A PROFILE THAT I GET TO SUPERVISOR please Q GA
  141.  
  142. Me
  143. 213 493 6266, and please let me talk with your supervisor right now. GA
  144.  
  145. (800) 742-5877
  146. SURE LET ME PUT U ON HOLD LET ME GET THE SUPERVISOR (MUSIC PLAYING) GA (HOLDING . . . ,. . . ,. . . , STILL HOLDING) (HOLDING . . . ,. . . ,. . . , STILL HOLDING) (HOLDING . . . ,. . . ,. . . , STILL HOLDING) (HOLDING . . . ,. . . ,. . . , STILL HOLDING) (HOLDING . . . ,. . . ,. . . , STILL HOLDING) (HOLDING . . . ,. . . ,. . . , STILL HOLDING) (HOLDING . . . ,. . (F) SORRT FOR THE LONG WAIT MY SUPERVISOR WILL BE SPEAKING WITH U NOW (HOLDING . . . ,. . . . . . , STILL HOLDING) (HOLDING . . . ,. . . ,. . . , STILL HOLDING) (HOLDING . . . ,. . . ,. . . , STILL HOLDING) (HOLDING . . . ,. . . ,. . . , STILL HOLDING) (HOLDING . . . ,. . . ,(M) THIS IS MARK AND I AM THE SUPERVISOR IN CHARGE HERE GA (THE SUPERVISOR IS HERE
  147.  
  148. Me
  149. I am really furious right now that I wasted my money to pay the 2-day business that claims by the UPS employee in Rochester, NY. I just learned that the info is incorrect, and I am still demand to request the refund shipping based on the info that I got. It supposes to arrive on DECEMBER 28TH, but it didn't. GA
  150.  
  151. (800) 742-5877
  152. NOW please GA) OK IN THIS CASE THE AREA WAS XXX THAT THE PACKAGE WAS GOING TO DOESNT OPERATE ON SATURDAY SO WE WERE NOT ABLE TO OFFER A SATURDAY DELIVERY THE UPS STORE IS A FRANCHISE AND IF THEY OFFERED THE SATURDAY DELIVERY THAT WAS NOT UPS AND IN THIS CASE WE DID NOT receive THE PAYMENTY FOR THE SHIPPING CHARGES FROM U WE WERE XXX received THE PAYMENT FROM THE UPS STORE GA
  153.  
  154. Me
  155. Why did the UPS employee gives me the incorrect info? I am paying $112.68 for that incorrect info of the guarantee delivery date. How do I refund the shipping costs? GA
  156.  
  157. (800) 742-5877
  158. I AM SORRY WRONG INFORMATION U ARE A UPS STORE CUSTOMER NOT FROM UPS DIRECTLY I CANNOT I XXX TELL U WHY THEY GAVE U THAT INFORMATION BUT I STRONGLY RECOMMEND U TO CONTACT THE UPS STORE AND REQUEST THROUGH THEM UR REFUND GA WE WANT XXX WONT BE
  159.  
  160. Me
  161. Do you have phone number for me to contact the UPS store? GA
  162.  
  163. (800) 742-5877
  164. ABLE TO REIMBUSE US WE XXX BECAUSE WE DID NOT receive ANY PAYMENT FROM U AND I CAN GIVE U the UPS STORE PHONE NUMBER IF U WOULD like GA IM READY TO GIVE
  165.  
  166. Me
  167. go ahead please. GA
  168.  
  169. (800) 742-5877
  170. PHONE NUMBER WHEN U ARE READY GA 585 427 8080 GA
  171.  
  172. Me
  173. Okay, thank you. (INTERPRETER - PLEASE CALL THAT PHONE NUMBER) ga
  174.  
  175. (800) 742-5877
  176. (OK LET ME HANG UP WITH THE OTHER PERSON ONE MOMENT PLS) GA DIALING 585-427-8080 WELCOME TO CALLING UPS STORE (I LL TRY TO GET TO LIVE AGENT) GA (PRESSOMG 9 FOR LIVE PESON NOW) GA (M) THANKS FOR CALLING THE HENRETTA UPS STORE THIS IS GLENN HOW MAY I HELP U Q
  177.  
  178. Me
  179. Good afternoon, this is Chris Bonsu. I spoke with the international shipping supervisor earlier regarding the refund shipping due to the incorrect info that I've received.
  180.  
  181. (800) 742-5877
  182. GA
  183.  
  184. Me
  185. They could not do it because they do not have any payment from me, so they gave me phone number to reach you now. GA
  186.  
  187. (800) 742-5877
  188. UMM CHRIS MAY I HAVE UR TRACKING NUMBER please Q GA
  189.  
  190. Me
  191. 1Z421570D369184571 GA
  192.  
  193. (800) 742-5877
  194. OK CHRIS I M GONNA TYPE IN THIS CHRIS AND WAS UR PACKAGE SHIPPED THROUGH OUR STORE Q GA
  195.  
  196. Me
  197. Yes, correct. I went to the UPS Store in Rochester, New York. They gave me the incorrect info that it supposes arrive on December 28th, but it didn't, so it was arrived on December 30th. GA
  198.  
  199. (800) 742-5877
  200. DECEMBER 30TH LET ME SEE IM STILL TRACKING THE PACKAGE AND TYPIN G IN THE NUMBER GA IT LOOKS LIKE THIS PACKAGE WAS DELIVERED INTO MEXICO ON THE 31ST GA
  201.  
  202. Me
  203. Okay, this is my third time to call you and follow up the investigation of this package. I am here to request the refund due to the incorrect info that it did not arrive the delivery date as I expected. UPS employee told me that it will arrive on December 28th. GA
  204.  
  205. (800) 742-5877
  206. (OPR 7263M CONTINUING UR CALL) HMM OK ITS I HAVE ANOT A NOTE HERE ON THE 30TH PER THE RECEIVERS REQUEST THE PACKAGE IS BEING HELD FOR PICK UP PICK UP WAS MADE THE NEXT DAY BY RECEIVER JOSE J FORTINO GA THE PACKAGE ARRIVED friday december 27TH GA
  207.  
  208. Me
  209. Correct, because they are failed to deliver it on DECEMBER 28TH, so JOSE LOPEZ JR REQUESTS TO PICK UP THE PACKAGE NEXT DAY AFTER DECEMBER 30TH. I am still demand to request the refund, and please you can process the request for me. GA
  210.  
  211. (800) 742-5877
  212. UHM YEAH IM GONNA SPEAK WITH A CO WORKER SO I IM GONNA PUT U GUYS ON HOLD FOR JUST A MINUTE I LL BE RIGHT THERE (HOLDING . . . ,. . . ,. . . , STILL HOLDING) (HOLDING . I OK I JUST SPOKE WITH A CO WORKER THE WORLD WIDE EXPRESS FORMAT WAS NOT GUARANTEED IN THE ARRIVAL XXX AND THE ARRIVAL WAS monday december 30TH IN MEXICO CITY GA
  213.  
  214. Me
  215. CORRECT, THAT'S WHY I AM CALLING YOU TO REFUND THE SHIPPING BECAUSE I RECEIVED THE INCORRECT INFO FROM UPS EMPLOYEE. I AM DEMANDING TO GET THE REFUND AND PLEASE GO AHEAD TO FILE THE REQUEST FOR ME. GA
  216.  
  217. (800) 742-5877
  218. WE WILL SUBMIT A CLAIM BUT IM NOT SURE THAT THE SERVICE WAS GUARANTEED BUT WE WILL TAKE CARE OF THAT ON OUR END AND WE WILL RESPOND TO THE CLIENT GA
  219.  
  220. Me
  221. PLEASE GIVE ME THE CLAIM OR TICKET NUMBER, SO I CAN FOLLOW UP WITH YOU AGAIN. GA
  222.  
  223. (800) 742-5877
  224. I WONT RECEIVE A CLAIM number UNTIL AFTER I FILE THE CLAIM through THE PHONE SERVICE UHM IM GOING TO OPEN UP THE CUSTOMER UR MANIFEST TO SEE IF U XXX XXX WE HAVE UR EMAIL .. OR GIVE ME UR EMAIL ADDRESS RIGHT NOW GA
  225.  
  226. Me
  227. JOSE.F.LOPEZ@OUTLOOK.COM GA
  228.  
  229. (800) 742-5877
  230. thank U JOSE I WILL SEND U AN EMAIL WITHIN THE NEXT DAY OR 2 GA
  231.  
  232. Me
  233. can you tell me the email that I gave you again? I want to make sure that you have it right. GA
  234.  
  235. (800) 742-5877
  236. JOSE.F.LOPEZ CAN U TELL ME THE REST OF IT GA
  237.  
  238. Me
  239. I thought you said you already have my email, did you lie to me? GA
  240.  
  241. (800) 742-5877
  242. NO SIR OPENING UP UR MANIFEST AND IN THE SCREEN I WAS LOOKING AT DID NOT HAVE UR EMAIL ADDRESS GA
  243.  
  244. Me
  245. Be pay attention, the email is JOSE.F.LOPEZ@OUTLOOK.COM GA
  246.  
  247. (800) 742-5877
  248. @ OUTLOOK.COM THKL U XXX thank U VERY MUCH WE WILL EMAIL SHORTLY GA
  249.  
  250. Me
  251. I AM WAITING. GA
  252.  
  253. (800) 742-5877
  254. thank U I WILL CALL THE CLAIMS AND EMAIL THE CLAIM number SHORTLY GOODBYE GA
  255.  
  256. Me
  257. OKAY, I WILL FOLLOW UP WITH YOU AGAIN LATER IF I HAVEN'T RECEIVE THE EMAIL FROM YOU. GA
  258.  
  259. (800) 742-5877
  260. thank U JOSE HAVE A NICE DAY BYE BYE BYE (PERSON HUNG UP) SR 7263M GA OR SK
  261.  
  262. Me
  263. good bye SKSK
  264.  
  265. (800) 742-5877
  266. (U HAVE A GOOD ONE JOSE) SKSK YOUR CALL HAS BEEN DISCONNECTED AT Tue Jan 14 2020 14:15:54 GMT-0500 (Eastern Standard Time). THANK YOU FOR USING SPRINT IP RELAY. TOTAL CONVERSATION TIME: 01:21:24